Luxury without the guesswork. Every piece in the Dollhaus is authentic, disclosed honestly, and cleaned with care.
Our Promise 🖤
- Authentic only. No replicas. Ever.
- Clear disclosures. Close-up photos of wear, hardware, corners, lining.
- Cleaned & refreshed. Hand-cleaned on arrival, light refresh before shipping.
- Ships next business day. You’ll get tracking ASAP.
How We Authenticate 🔍
- Brand IDs: style/serial numbers, heat stamps, date codes (where applicable).
- Materials: leather grain, coated canvas, edge paint, stitching count & symmetry.
- Hardware: weight, engraving, zipper brand, finish wear.
- Construction: lining type, pocket layout, seam placement vs known patterns.
- Smell & feel: leather scent, structure, handfeel.
- Cross-check: we compare with brand references and prior known-true pieces.
COA: Many items include a Certificate of Authenticity. If a listing doesn’t include a COA, it has still been thoroughly inspected in-house. If a reputable third party later proves an item inauthentic, return it for a full refund.
Condition Grades ✨
NWT (New With Tags)
Unused; may include original tags/packaging. Display handling only.
Excellent
Minimal wear; tiny, hard-to-see scuffs or hairline hardware scratches.
Great
Light, visible wear at corners or lining; fully functional and polished.
Good / Vintage
Notable, age-appropriate wear (e.g., rubs, small stains). Priced accordingly; photos shown.
What Our Photos Show 📸
- Front, back, sides, base, interior, and strap/handle.
- Close-ups of corners, logos, hardware, zipper teeth/pulls.
- Any wear or marks (we zoom in so there are no surprises).
Colors can vary by screen; measurements are approximate. Need an extra angle? Email dollhaus.eily@gmail.com.
Cleaning & Care 🧼
On arrival, each bag is gently cleaned (interior & exterior) and hardware is wiped to a soft shine. Before shipping, we do a final refresh and pack with tissue to help maintain shape.
Care tips at home: store stuffed, avoid prolonged sun/heat, spot-clean with a soft cloth; use leather conditioner that matches the material type.
Policies at a Glance 📦
- Shipping: Next business day with tracking.
- Final Sale: Pre-loved items are final sale.
- Exceptions: Not as described, transit damage, or authenticity concerns—contact within 48 hours of delivery with photos.
Questions or Concerns? 💌
Email dollhaus.eily@gmail.com with your order #, description, and clear photos/video. Keep packaging for transit claims.